Information & policies
Service engagement principles
What belongs in a clear written engagement.
Scope and responsibilities
Each proposal should identify deliverables, exclusions, client inputs, approval owners and external dependencies. Professional authorisations and provider responsibilities are identified where applicable.
Fees and changes
Fees, taxes, payment stages, acceptance criteria and change-control arrangements are specified in the written agreement. The website does not publish assumed pricing or guaranteed delivery periods.
Information handling and handover
The engagement should define secure exchange, access permissions, ownership of deliverables and operational handover. General enquiry forms are for initial summaries only.